Enterprise Communications and Contact Center Modernization Solution

The buyer requires a complete turnkey enterprise communications and contact center modernization solution to transition its environment into a cloud-based platform. The buyer needs the vendor to supply licensing for 2,500 cloud calling users, 155 contact center standard agents, and 25 contact center premium agents. Requested services encompass discovery and assessment, solution design, user and device migration, voicemail migration, contact center features, integrations, hardware, testing, knowledge transfer, and project management. The solution must feature local survivability during cloud service outages, softphone capabilities, multi-channel contact center options, and optimized call queues. Eligibility restricts participation to onshore USA organizations, and the vendor will perform the work offsite. The buyer requests proposals for the budget rather than stating a fixed figure. Key dates include a pre-bid meeting on August 25, 2026, and a deadline for question submissions on August 31, 2026.