Telephony Support and Services

The government authority located in Nunavut requires a vendor to provide end-to-end telephony support and services for a three-year contract. The buyer needs the vendor to install, configure, and maintain enterprise telephony infrastructure platforms, devices, SIP-enabled components, software, voicemail, contact centre, and call management applications. The scope includes delivering Tier 1 and Tier 2 support, translating business and technical requirements into scalable designs, and creating monitoring, management, and support frameworks. Vendors must include a comprehensive after-hours support plan for 24/7 facilities in their submission. Only Canadian organizations operating onshore qualify for this opportunity. The vendor must perform the work onsite. The buyer requests proposal submissions for the budget and allows digital responses via email or online. Bidders must submit all questions no later than September 14, 2026.