Comprehensive Quality Assurance Case Management Software

The County of Riverside seeks a USA-based organization to provide comprehensive quality assurance case management software, ongoing system enhancement support, strategic consulting, technical support, and data conversion to the current application. The vendor must perform the work offsite at its own office premises and support system usage, quality improvement, worker performance file reviews using an audit selector tool, random staff auditing, and simultaneous operation across multiple peripherals. The buyer requires the software solution and all associated data to reside on managed infrastructure within County facilities and remain on County-controlled servers. The vendor must comply with County security policies, including encryption, multi-factor authentication, audit logging, unsupported software restrictions, backup and recovery processes, and cooperation during security assessments. The contract period spans five years. The buyer holds a pre-bid conference on September 8, 2026, sets the deadline for questions on September 10, 2026, and requests proposal submissions for the budget.