Incarcerated Persons Mail Scanning Solution

The buyer needs a centralized, offsite mail scanning and digitization solution to establish a secure statewide operating model for handling incoming first-class mail addressed to incarcerated persons. The requested scope requires the vendor to digitize mail to prevent contraband and provide a publicly accessible website with contract details, FAQs, agency links, and approved legal disclaimers. The vendor must supply qualified subject-matter experts to assist agency staff with investigative tools, run a 24/7/365 customer support help desk with a toll-free number and ticket tracking, and publish online instructional brochures. Additionally, the vendor must display disclaimers on the public website and incarcerated persons web app stating that physical mail—including allowed and disallowed items—will be destroyed after 90 days unless the agency requests an alternate disposition. Bidders must submit all questions no later than August 31, 2026. The provided text details no eligibility requirements, evaluation criteria, or budget specifics.