Student Loan Billing and Collection Support Services

The Kansas government authority requests student loan billing and collection support services to manage loan and repayment obligations. The buyer requires the selected vendor to deliver a secure, compliant solution that handles borrower record maintenance, billing statement generation, electronic and paper communications, secure borrower self-service access, payment processing, delinquency management, and pre-collection activities. The contractor must provide trained customer service representatives during regular business hours, maintain documented internal controls, and furnish administrative account access, dashboards, ad hoc data exports, and standard monthly reports for authorized agency staff. Eligible bidders must be USA organizations. The vendor will perform work both onsite and offsite. Bidders must submit all questions no later than September 7, 2026. Bidders may submit responses digitally via email or online, and the buyer is currently looking for proposals to establish the budget.