Software-as-a-Service (SaaS) Website Search Platform

The university requires a hosted Software-as-a-Service (SaaS) website search platform to replace its existing search service. The buyer seeks a scalable, accessible solution that delivers relevant results across its public-facing web presence and digital ecosystem. The selected system must support content discovery across multiple sources, including university news, events, YouTube videos, and overall site content. Key requirements include Drupal CMS compatibility, generative AI answers, AI-assisted relevance ranking, search term analytics, an SEO auditor, custom branding capabilities, Google Tag Manager container integration, crawler URL exclusion configuration, and WCAG/ADA digital accessibility compliance. The buyer accepts proposals for this three-year contract. Only onshore, United States organizations may submit proposals, and the contractor will perform all work offsite. Bidders must submit all questions by September 4, 2026. The university requests proposal responses to determine the budget.