Public Safety Software Platform

The buyer seeks a vendor to deliver a fully managed, Software as a Service Public Safety Software platform featuring a modern Computer-Aided Dispatch system and a Records Management System. The required scope includes incident reporting, traffic crash reporting, a device-agnostic mobile interface, secure hosting, maintenance, updates, backups, disaster recovery, and 24/7 technical support. The solution must provide multi-factor authentication, role-based access control, encryption in transit and at rest, audit logging, retention controls, legal hold support, and configurable access restrictions. Additional scope encompasses mobile and field operations, data analytics, integrations, compliance reporting, artificial intelligence capabilities, implementation, and training. Only United States organizations are eligible to bid on this project. The selected vendor will perform all work offsite. The buyer has not disclosed a fixed budget and asks bidders to submit a proposal. The source text does not list evaluation criteria or key dates.