Service Management Tool

Tallaght University Hospital requires an ICT Service Management Tool and invites tenders for its supply, delivery, installation, commissioning, and support/maintenance. The requested tool must support aligned processes including Incident, Service Request, Problem, Change, Release, and Knowledge Management. The buyer requires self-service capabilities via a portal and service catalogue, workflow automation, reporting, dashboards, analytics, integration with existing enterprise systems, a CMDB, asset management, security features, and flexible configuration with minimal reliance on custom development. Only Ireland onshore organizations are eligible, and work will be performed offsite. The buyer seeks pricing proposals and accepts digital submissions via email or online. Issued on August 21, 2026, under an open procedure with reference TUH840, the tender requires responses by September 22, 2026, at 12:00 PM local time. The buyer outlines evaluation details under its selection and award criteria in the tender documentation.