RFI for Metro Access and Metro Flex Programs Services

King County seeks industry and market information through this Request for Information to shape multiple future Request for Proposals starting in 2027. The buyer needs management and operations for its Access paratransit and Metro Flex microtransit programs, with potential expansion to other programs. The required scope includes technology and operational resources such as dynamic trip scheduling, routing and dispatch, the Metro Flex mobile app, web and phone booking, fare-payment support, and customer service. Functions may be centralized, shared, or service-specific while balancing customer experience, accountability, flexibility, and cost management. Participation requires an onshore USA organization to perform work offsite. Interested firms must register in the buyer's E-Procurement Supplier Portal and can submit digital responses online or via email. The buyer seeks proposals to evaluate budget details, but no contract will result directly from this RFI. The response submission deadline is September 11, 2026, at 2:00 PM PT.