Recycling Hotline Service

The buyer requires a vendor to provide, staff, and operate an offsite recycling hotline service for a one-year contract period. The selected vendor must manage an estimated average of 35 calls per week from 9:00 a.m. to 4:30 p.m., Monday through Friday, and utilize an answering device during non-staffing hours, weekends, and legal holidays. The scope encompasses updating, verifying, and providing information regarding municipal waste recycling, household hazardous waste, electronics recycling, waste tire management, residential tire collection programs, and littering programs. Staff must mail, email, or text requested details to callers within 48 hours of a request. Only onshore USA organizations are eligible to apply. Bidders can submit responses digitally via email or online, and the buyer is looking for proposal budgets.