Audio Visual and Teleconference Support Services

The government authority in Hampton, VI requires a USA-only vendor to provide offsite audio visual and teleconference support services. The requested scope includes on-call services, remote support, on-site troubleshooting as needed, repair, and parts replacement. The contractor must perform these support services on Video Teleconferencing (VTC) and Secure Video Teleconferencing (SVTC) systems. Additionally, the contractor must provide Remote Programming Management, which entails 8x5 telephone support and remote programming to evaluate problems. The buyer also requires software and firmware upgrades whenever necessary to resolve issues. The buyer seeks proposals to establish the budget for this opportunity. Eligible offerors must be USA organizations. Interested bidders can submit their responses digitally through email or online.