AI-based IVR Solution

The City seeks a vendor to provide a comprehensive, enterprise-grade AI-based IVR solution that unifies resident-facing and staff-facing services. The buyer requires AI-driven voice and web services for resident engagement, citywide IVR modernization, and staff-facing AI support for permitting, zoning, and development workflows. Requested deliverables include conversational voice AI, web chat, agent chat, and SMS channels, paired with document-grounded reasoning, 24/7 service availability, and a GIS-integrated address and parcel lookup tool. The platform must integrate directly with existing systems, including Cisco on-prem IVR, Microsoft 365, and Accela. The buyer restricts eligibility to onshore USA organizations only, and the vendor will perform all work offsite. Bidders must submit proposals digitally via email or online, and the buyer requests cost proposals as part of the submission. Bidders must submit all questions no later than September 8, 2026. The provided text contains no further details regarding evaluation criteria.