AI-based IVR Solution
- Client
- Dallas, Texas
- RFP Number
- AI-1229
- Posted
- —
- Category
- Artificial Intelligence and Machine Learning
- Budget
- Looking for Proposal
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe City seeks a vendor to provide a comprehensive, enterprise-grade AI-based IVR solution that unifies resident-facing and staff-facing services. The buyer requires AI-driven voice and web services for resident engagement, citywide IVR modernization, and staff-facing AI support for permitting, zoning, and development workflows. Requested deliverables include conversational voice AI, web chat, agent chat, and SMS channels, paired with document-grounded reasoning, 24/7 service availability, and a GIS-integrated address and parcel lookup tool. The platform must integrate directly with existing systems, including Cisco on-prem IVR, Microsoft 365, and Accela. The buyer restricts eligibility to onshore USA organizations only, and the vendor will perform all work offsite. Bidders must submit proposals digitally via email or online, and the buyer requests cost proposals as part of the submission. Bidders must submit all questions no later than September 8, 2026. The provided text contains no further details regarding evaluation criteria.
Key solicitation details
AI-extracted from 1-RFP-05-Forms.pdf. Confirm against the original documents before bidding.
The City of Dallas is seeking an enterprise-grade AI-based IVR solution to modernize its interactive voice response capabilities and unify resident-facing and staff-facing services. The platform will support conversational voice AI, web chat, SMS, and deep integration with existing city systems. Participation is open to onshore USA organizations.
- Issued by
- City of Dallas, Texas
- Questions due
- September 8, 2026
- How to submit
- Digital via Email or Online
- Place of performance
- Offsite
Scope of work
- AI-based enterprise-grade IVR platform solution
- Conversational voice AI, web chat, agent chat, and SMS
- Staff-facing AI support for permitting, zoning, and development workflows
- Integration with Cisco on-prem IVR, Microsoft 365, and Accela
- 24/7 service availability
- GIS-integrated address and parcel lookup tool
- Document-grounded reasoning and multilingual support
Minimum qualifications
- Onshore (USA Organization Only)
Documents to include with the bid
- Form W-9 (Request for Taxpayer Identification Number and Certification)
- Form CIQ (Conflict of Interest Questionnaire)
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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