Emergency Medical Dispatch Software

The buyer requires an emergency medical dispatch software system to serve participating public safety answering points statewide. The buyer demands integration services, training, maintenance, and support to deliver a complete statewide system. Requested features include configurable scripted case entry questions, complaint-specific key questions, pre-arrival instructions, call prioritization recommendations, and flexible reporting tools for weekly, monthly, and year-to-date statistics. The software must also include automated quality assurance case review capabilities to support ongoing performance reviews and accommodate existing local protocols, workflows, and system environments. Only onshore, USA-based organizations qualify for this opportunity. The buyer specifies that the contractor will perform all work offsite. The buyer lists no explicit budget details beyond requesting proposals, and the provided text omits evaluation criteria and key dates.