ePlus UC Managed Services

The government authority located in Albany, NY requires a vendor to provide ePlus UC managed services for a five-year contract period. The scope of work includes managed services for two Cisco Contact Center Express Applications (UCCX) with 50 UCCX Agents, two Cisco IM & Presence Applications (IM&P), two Cisco Unity Connection Applications (CUC), seven Cisco Unified Communications Managers (CUCM), and one Cisco Unified Attendant Console Advanced. The scope also encompasses specific Cisco analog gateways, integrated services routers, and virtual TelePresence VCS Expressway units. The buyer limits eligibility strictly to onshore USA organizations. The vendor must perform the work onsite in Albany, NY. The buyer is looking for proposals regarding the budget. Bidders must submit all questions no later than September 8, 2026. The source text does not state any additional evaluation criteria.