Medicare Exchange Services

The government authority in Henrico, VA, seeks a vendor to provide a private Medicare exchange model for Medicare-eligible retirees and their dependents to purchase medical and prescription drug coverage. The vendor must deliver full coverage lifecycle support, manage enrollment in qualified health plans, provide an agency point of contact, and implement performance guarantees with financial penalties. Additionally, the vendor must supply a dedicated toll-free number, a consumer-facing website, and licensed, certified customer service representatives across multiple channels. Scope requirements also include regular enrollment reporting and end-to-end administration of the agency-funded monthly retiree supplement payment. Eligible bidders must be onshore USA organizations. The buyer requires onsite performance for a five-year contract period and seeks proposal pricing. Interested bidders must submit all questions no later than September 2, 2026.