Labware Customer Care Program Support Services

The buyer, a government authority located in Austin, TX, requires a vendor to provide Labware Customer Care Program support services for its lab data management application. The requested scope includes application support that extends beyond standard maintenance and operational support. Specifically, the vendor must deliver 120 hours of service per month to supplement the existing 40 hours per month. These services support availability for Labware remote configuration management and system administration needs. The buyer requires offsite performance of the work and restricts eligibility to USA onshore organizations only. The buyer is currently looking for proposals and has not provided a set budget figure. Interested bidders must submit all questions no later than September 4, 2026.