Transportation Network Company Supplemental Services

The City of Greensboro in Greensboro, NC requires a USA-based vendor to provide Transportation Network Company supplemental services offsite for a two-year contract period. The buyer needs a vendor to receive, process, and accept ride requests via a mobile app or telephone, and dispatch and complete rides for qualifying riders. The requested scope includes enhancing customer experience, providing broader access within the city, reducing overall costs through a feasible service model, delivering civil rights principles of equity and accessibility, and securely housing customer data and personal information. Furthermore, the vendor must provide a payment system that seamlessly subsidizes trips for banked and unbanked riders, accepting credit, debit, or prepaid card payments through an app-based reservation process. The buyer accepts proposals for the budget and allows digital response submissions via email or online. Vendors must submit all questions no later than September 7, 2026. The source text details no specific evaluation criteria.