Switzerland - GLOBAL - RFI for Contact Center Services

The buyer seeks information from potential companies with the expertise and capability to operate and manage a global customer contact center. The vendor must provide offsite contact center night shift services from 00:00 to 09:00 CET, Monday to Friday, excluding agency official holidays. The requested scope requires the vendor to deliver these support services primarily in English and Chinese. The buyer opens eligibility to vendors global worldwide and requests proposals for the budget. The buyer notes that this text represents brief information and that the main request for proposals document is not available on its website. The source text does not state specific evaluation criteria or key dates.