EMS Billing and Revenue-Cycle Management Services

The buyer requires a vendor to provide complete, compliant, transparent, and patient-centered EMS billing and revenue-cycle management services. The selected vendor must maximize lawful net revenue, reduce preventable revenue leakage, improve account resolution, strengthen financial controls, and provide management information for evaluating EMS cost recovery. Requested duties include delivering an implementation plan and go-live readiness checklist, interfacing with web-based CAD/ePCR systems, reconciling transferred historical accounts, and accounting for every incident disposition. Additionally, the vendor must maintain coding quality assurance, perform payer discovery, manage denials and appeals, process credit balances, and generate clear patient statements. The vendor must offer a toll-free customer service number, an online patient portal, language-access capabilities, and secure workflows for handling record requests. The vendor must also provide cost-reporting and supplemental-payment data to support various cost-of-service analyses. The provided text omits eligibility criteria, evaluation criteria, budget figures, and key dates.