Library Patron Experience Navigators Service

The government authority in Oakland, CA requires a vendor to provide a library patron experience navigators service for a two-year contract period. The buyer needs the vendor to perform all program management, including budgetary forecasting, cost analysis, expense reporting, schedule projections, and contingency planning. The vendor must hire, train, and deploy navigators, prioritizing individuals from affected communities with similar lived experiences. Navigators will work alongside library staff and contracted security officers to serve as supportive guides for individuals and engage staff or security for enforcement when necessary. Eligibility is restricted to onshore USA vendors only, and work will occur both onsite and offsite. The buyer requires a proposal for the budget. A pre-bid meeting is scheduled for September 10, 2026.