Employee Assistance Program Services

The government authority in Waterbury, CT requires an Employee Assistance Program to deliver 24/7 toll-free phone access, in-person support, and virtual support to all employees and their direct family members. The selected vendor must provide diagnostic evaluations, mental health assessments, crisis intervention services, and short-term counseling for issues such as stress, mental health, substance abuse, financial concerns, legal problems, family issues, depression, and grief. Additionally, the contractor must coordinate with city HR for referrals and deliver workforce training for supervisors on topics like conflict resolution, managing employee wellness, and identifying at-risk behaviors. The buyer accepts proposals from USA-only vendors and requires onsite work performance. Bidders must submit responses digitally via email or online, and the buyer requests proposal pricing rather than stating a fixed budget. Vendors must submit all questions by September 14, 2026. The buyer will award a contract with a three-year performance period.