MAXIS Worker Interface Pilot Solution

The buyer requires a vendor to provide a MAXIS Worker Interface pilot solution that prepares agency and tribal partners for launch and adoption. The vendor must transition the project from design and development into pilot implementation, plan and deliver User Acceptance Testing, and lead local partner training. Requested responsibilities include creating user-facing documentation, conducting train-the-trainer sessions, and providing hands-on and virtual implementation support. Additionally, the vendor must supply live telephonic and digital contact center support for 200 to 300 pilot workers during standard weekday business hours. Finally, the vendor will monitor adoption, collect qualitative and quantitative feedback, deliver monthly reports, and support iterative improvements during the pilot period. Eligible vendors must be an onshore, USA organization, and all performance of work will occur offsite. The buyer is currently looking for proposals to determine the budget. The text does not disclose any evaluation criteria or key dates for this procurement opportunity.