Afghanistan - Call Center and Short Code Management Services

The buyer requires call center and short code management services in Afghanistan. The winning vendor must provide value-added services for toll-free voice lines and short codes, manage E1 and GSM line connections across mobile companies, and maintain existing call center hardware and software. Scope includes maintaining toll-free short code services, supporting Fiber Optic internet connectivity, physically maintaining links and trunking, and offering a knowledge-based management tool. Additionally, the vendor must operate a fully equipped call center facility from 7:00 AM to 12:00 AM midnight, seven days a week, and train operators on the knowledge-based tool. Only onshore Afghanistan organizations are eligible for this opportunity. The work involves both onsite and offsite performance. The buyer seeks proposals for the budget and accepts digital submissions via email or online. The buyer will hold a pre-bid meeting on September 21, 2026.