Web-Based Case Management Software Solution

The buyer requires a web-based case management software solution for Crime Victim Advocates to manage victim information, document services, monitor cases, conduct data analysis, and generate reports. Victim Services will use the system to maintain secure, complete electronic case records while protecting victim communications and personally identifying information from unauthorized access. The vendor must handle the installation and implementation process and outline how the buyer will request changes or configure the solution, such as via email, telephone, web-based forms, or proprietary processes. The buyer restricts eligibility to USA organizations and mandates offsite performance of the work. Bidders must submit all questions no later than September 18, 2026. The contract period covers three years. The buyer seeks proposals to establish the budget and provides no evaluation criteria details in the source text.