Centralized Dispatch Service and Supporting Technology Solutions

The buyer requires a centralized dispatch service and supporting technology solutions to coordinate and schedule on-demand wheelchair accessible taxi services across multiple brokerages and independent drivers. The contractor must provide experienced staff, offsite performance, and a single point of contact for customers via email, website, a call intake system operating 24/7/365, and mobile applications. The solution must capture digital signatures, use a web browser-based system, automate dispatching to the nearest accessible driver, secure user access, allow configurable fields, enable secure data downloads, and offer comprehensive analytics and reporting capabilities. Eligibility is restricted to onshore entities within Canada only. The buyer seeks proposals to determine the budget for a one-year contract period. Bidders may submit responses digitally via email or online. The buyer requires all questions to be submitted no later than October 9, 2026. The text does not disclose specific evaluation criteria.