Comprehensive Workload Study and Develop Service

The government authority in Olympia, WA requires a vendor to conduct a comprehensive workload study and build a customizable, dynamic resource allocation tool. The buyer manages community custody supervision, probation, parole services, reentry centers, and work release partial confinement programs. The vendor must focus heavily on case management activities performed by community corrections officers and specialists. Requested services include defining explicit work processes across classifications, creating a process mapping plan, developing a training plan for staff on tracking methodology, providing user materials and training, and engaging stakeholders through regular briefings with executives, administrators, labor unions, and frontline employees. The buyer specifies a four-year contract period and requires all work to be performed offsite. Only onshore organizations from the USA are eligible to bid. The buyer is currently looking for proposals to establish the budget.