24x7x365 Enterprise Cloud Contact Center Services

The buyer requires a vendor to provide enterprise cloud contact center services on a 24/7/365 basis, including all observed holidays. The requested scope includes handling inbound call routing, automatic call distribution, voicemail, queuing, agency and supervisor connectivity software, technical support, security, reporting, and dedicated workforce management support to maintain continuous member access to transportation services. Only onshore bidders located in the USA are eligible to bid. Bidders must perform the work both offsite and onsite for a contract term of one year. Bidders must submit all questions no later than October 6, 2026. The buyer is looking for proposals to determine the budget, but the text does not state the submission deadline, submission method, or evaluation criteria.