Software-as-a-Service (SaaS) Subscriptions and Systems Integration (SI) Support Services for the Omnichannel Customer Communication System (OCCS)

The Defense Commissary Agency seeks a US-based vendor to provide Software-as-a-Service subscriptions and Systems Integration support services for the Omnichannel Customer Communication System. The contractor must deliver integration support software to deploy, administer, and secure embedded artificial intelligence and machine learning capabilities within Salesforce Service Cloud under Department of Defense cybersecurity frameworks. The scope encompasses support for Salesforce Service Cloud handling roughly 30,000 annual cases, Sprout Social media management, Adobe Workfront marketing campaign management, and AI capabilities for predictive workload analytics, systemic feedback clustering, and multilingual translation. Only onshore United States organizations are eligible to bid on this opportunity. The awarded vendor must perform all work offsite at its own office premises. The buyer is currently seeking proposals to establish the budget and has not provided contract terms, submission deadlines, question deadlines, submission instructions, or proposal evaluation criteria in the source text.