24x7x365 Utility Inbound Customer Call Centre Services

The buyer requires a vendor to provide 24x7x365 utility inbound customer call center services to handle overflow outage, customer service, payment, and credit call support. Offsite performance involves using the provided telephony and customer information systems to handle inquiries via phone, email, and potentially other digital channels in both English and Spanish with in-house agents, plus other languages via a provided translator service. Additional duties include workforce management, training delivery, quality assurance, escalation management, and reporting. Only USA organizations operating onshore are eligible to bid, and the buyer is looking for proposals to establish the budget. Interested parties must attend a pre-bid meeting on October 7, 2026, and submit all questions no later than October 14, 2026. Applicants can submit their responses digitally via email or online.