AI Call Center Service

The buyer requires a vendor to provide an AI call center service. The vendor must perform all work offsite within their own office premises. Only onshore United States organizations that hold a current contract listed in the "statewide contract set" are eligible to submit a proposal. The buyer instructs entities without an existing contract under the listed set not to submit a proposal. Vendors must submit all questions no later than October 14, 2026. The budget relies on incoming proposals, and the source text does not detail evaluation criteria, implementation countries, application requirements, or the contract term.