Behavioral Health Telehealth and Crisis Support Program Service

The government authority in Jackson, MS needs a vendor to provide a behavioral health telehealth and crisis support program service for veterans and first responders. The requested scope includes a 24/7 dedicated direct crisis line answered by licensed clinicians within an average of 60 seconds, follow-up contacts, unlimited free crisis contacts, up to ten teletherapy sessions per participant with licensed therapists, on-demand wellness programming, and a real-time reporting dashboard. Services must be delivered through a user-friendly, co-branded platform accessible via web and mobile that allows participants to register and book appointments within ten minutes. USA organizations are eligible to bid, and the work performance will be onsite. Vendors must submit all questions no later than October 5, 2026. Proposals can be submitted digitally via email or online, and the buyer is actively seeking budget proposals.