Cleaning and Safety Ambassador Services
- Client
- Minnesota
- RFP Number
- MRB-57790
- Posted
- 10/7/2026
- Category
- Marketing and Branding
- Budget
- Looking for Proposal
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe Saint Paul Downtown Improvement District seeks a single vendor to provide safety communication center staffing, cleaning and safety ambassador services, and Metro Transit ambassador services in downtown Saint Paul. The designated vendor must deliver visible public realm ambassadors to clean sidewalks, perform safety patrols, and operate a central communications center 16 hours a day, 7 days a week. The annual budget cap is $2.1 million for the communication center and district ambassador services, plus a separate cap for Metro Transit ambassador services. Eligible USA-based vendors must possess at least five years of experience operating a safety or cleaning ambassador program. Vendors must provide all labor, supervision, materials, vehicles, equipment, and training, including an English-speaking supervisor on every shift. Submissions are accepted digitally via email or online, and proposals must cover all three required service components to be evaluated. The buyer intends to award a three-year contract starting January 1, 2027, structured as one-year terms with annual renewals. Proposals must include firm background, relevant experience, references, police safety collaboration details, deployment plans, and comprehensive annual pricing breakdowns for 2027, 2028, and 2029.
Key solicitation details
AI-extracted from RFP26_SPDID_Safe-and-Clean.pdf. Confirm against the original documents before bidding.
The Saint Paul Downtown Improvement District is soliciting proposals from qualified vendors to provide Safety Communication Center staff, cleaning and safety ambassador services, and Metro Transit safety ambassador services. Qualified vendors with relevant experience are eligible to submit proposals for all three program components.
- Issued by
- The Saint Paul Downtown Improvement District (SPDID)
- Questions due
- Oct. 5
- Proposals due
- Oct. 23
- How to submit
- Electronic via email
- Submission details
- Proposals should be submitted digitally to the specified email addresses.
- Contract term
- Three-year period beginning January 1, 2027, contracted in one-year terms with annual renewal anticipated up to three consecutive years.
- Estimated value
- Annual cost not to exceed $2,100,000 for SCC and district ambassador services, and $1,350,000 for Metro Transit ambassador services.
- Place of performance
- Boundaries of the Saint Paul Downtown Improvement District (approximately 90 blocks and skyway system) and transit locations in downtown Saint Paul, MN.
- Insurance and bonding
- Employer liability insurance with minimum limits of $1,000,000 each; Commercial General Liability; SPDID and the City of Saint Paul named as additional insureds.
How proposals are evaluated
| Relevant experience and demonstrated performance on comparable programs | |
| Proposed cost and overall value | |
| Other criteria SPDID determines relevant to selection |
Scope of work
- Operate the Safety Communications Center 16 hours per day, 7 days per week
- Provide uniformed, unarmed district safety ambassadors for patrols and assistance
- Perform district trash collection, graffiti removal, and weed abatement
- Provide safety ambassador services on light rail platforms and bus shelters
- Provide supervisory personnel and an onsite management team
- Maintain a pool of qualified staff for augmentation
- Provide uniforms, equipment, tools, supplies, and branded vehicles
- Implement training programs including First Aid, CPR, Narcan, and crisis management
Minimum qualifications
- Minimum five years of experience operating a safety and/or cleaning and maintenance program in a DID, municipal service area, airport, shopping mall, or campus
- Existing contracts for safety and/or cleaning programs in properties or areas of a minimum of 200,000 square feet each
- Meet all applicable Minnesota security licensing requirements
- Pass required security licensing background checks and random drug testing for safety ambassadors
- Provide English-speaking on-the-job supervisor on every shift
Documents to include with the bid
- Firm background
- Relevant experience and references
- Police/public safety experience
- Deployment plan
- Resumes of key personnel
- Transition and implementation plan
- Proof of insurance capability
- Attachments B-1 and B-2 (Staffing and Deployment Schedule)
- Attachments C-1 and C-2 (Cost Breakdown)
- Attachment D (Union Neutrality Letter for non-union vendors)
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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