RFI for Teams Telephony Strategy Services

The agency seeks information regarding Microsoft Teams telephony strategy services to evaluate future purchasing options for replacing its existing Mitel-based enterprise telephony environment. The requested scope involves creating a sustainable communications strategy for approximately 1,100 endpoints and users, covering call queues, analog and emergency line integrations, Canadian compliance, customizable reporting, and an orderly migration plan. Only onshore Canadian organizations are eligible to respond, and all work will be performed offsite. Interested parties must submit their responses digitally via email or online, and all questions must be submitted no later than October 14, 2026.