Sources Sought / Request for Information — BENEFEDS Federal Benefits Enrollment and Premium Administration Services (Follow-On)

Federal · Office of Personnel ManagementDue Monday, October 26, 2026

Client: Office of Personnel Management
RFP Number: —
Posted: 10/8/2026
Category: US Federal
Budget: —
NAICS: 524292
Set-aside: No Set aside used
Contact: Dennis N. Hodges
Email: Dennis.Hodges@opm.gov

Description

AI Generated

The U.S. Office of Personnel Management (OPM) seeks capability information and industry feedback for a follow-on acquisition to manage BENEFEDS, the benefits enrollment and premium administration platform. The scope includes eligibility services, multi-channel customer contact center operations, premium and payroll-allotment administration across more than fifty payroll providers, communications, IT security, fraud prevention, and transition services. OPM anticipates awarding a single-award Indefinite Delivery/Indefinite Quantity contract in spring 2027, with work performed at contractor facilities within the United States. Firms of all sizes, including small businesses, are eligible to respond. Interested parties must email questions to [email protected] and [email protected] by 3:00 p.m. ET on October 14, 2026, and submit complete responses to the same emails by 3:00 p.m. ET on October 26, 2026. Submissions require a completed Attachment 1 Excel workbook and a narrative capability statement of up to 15 pages. OPM will evaluate responses to inform its small business set-aside decisions and refine its acquisition strategy, which may include a two-phase evaluation process.

Key solicitation details

AI-extracted from BENEFEDS_Sources_Sought_RFI_Notice.pdf. Confirm against the original documents before bidding.

The U.S. Office of Personnel Management is conducting market research for the follow-on acquisition of BENEFEDS, a Government-sponsored benefits enrollment, premium administration, and customer service platform. The requirement supports FEDVIP, FSAFEDS, and FLTCIP programs across government agencies. Market research seeks capability and business-size information from firms of all sizes, including small businesses in every socioeconomic category.

Issued by: United States Office of Personnel Management
Posting date: Wednesday, October 7, 2026
Questions about this notice due: Wednesday, October 14, 2026, 3:00 p.m. Eastern Time
Responses due: Monday, October 26, 2026, 3:00 p.m. Eastern Time
Virtual sessions with selected respondents: week of November 2, 2026
Anticipated solicitation release: approximately December 2026
Anticipated proposals due: early 2027
Anticipated contract award: spring 2027
Anticipated Start-Up period: through December 2027
Anticipated full services start: on or about December 31, 2027
How to submit: email
Submission details: Submit Attachment 1 as an Excel workbook and capability statement as a PDF or Word document (8.5 x 11 inches, 11-point font or larger, max 15 pages for prime or 5 pages for teaming-only) to [email protected] and [email protected]. Total email size must not exceed 25 MB.
Contract term: Approximately nine-month Start-Up transition-in period starting at award through December 2027, followed by full services starting on or about December 31, 2027; number and length of option periods are under review
Place of performance: Contractor facilities within the 50 United States and the District of Columbia; no offshore performance or data storage

How proposals are evaluated

Phase One: Financial viability
Phase One: Minimum experience
Phase One: Ownership and place of performance

Scope of work

FEDVIP web, mobile, and telephonic enrollment, eligibility screening, and open season processing
Common billing engine and payment posting across more than sixty payroll and annuity providers
Bilingual multi-channel contact center operating in English and Spanish with extended Open Season support
Education, communications, and annual Open Season campaign management
Information technology hosting, FISMA Moderate security authorization, and WCAG 2.1 AA accessibility conformance
Monthly performance, financial, reconciliation, and ad hoc reporting
Fraud, waste, and abuse detection, monitoring, hotline, and reporting
Program management, Start-Up transition-in, and transition-out data and knowledge transfer

Minimum qualifications

FISMA security authorization (ATO) under OPM program at Moderate impact level or FedRAMP Moderate authorization
WCAG 2.1 AA conformance with an Accessibility Conformance Report
Ability to finance a nine-month Start-Up Period
Facilities located within the 50 United States and the District of Columbia with no offshore performance or data storage

Documents to include with the bid

Attachment 1 — Respondent Information and Questionnaire (Excel workbook)
Capability Statement (PDF or Word document, up to 15 pages for prime or 5 pages for teaming)

Official SAM.gov notice

Solicitation number: 24361827S0001
Agency: Office of Personnel Management
Buying office: OPM DC Central Office Contracting
Notice type: Sources Sought
Responses due: Oct 26, 2026, 1:00 PM ET
Posted on SAM.gov: Oct 7, 2026
NAICS: 524292 · Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds
Product/service code: R799
Set-aside: No Set aside used
Place of performance: Macon, GA
Contracting contact: Dennis N. Hodges
Dennis.Hodges@opm.gov
Additional contact: James Daniel Faulkner
james.faulkner@opm.gov

Read the official notice description

THIS IS A SOURCES SOUGHT NOTICE AND REQUEST FOR INFORMATION ONLY. It is not a solicitation, does not constitute a commitment by the Government, and no contract will be awarded from this notice. Responses will not be reimbursed. The U.S. Office of Personnel Management (OPM) is conducting market research for the follow-on acquisition of BENEFEDS, the Government-sponsored enrollment, premium and allotment administration, and customer service platform supporting the Federal Employees Dental and Vision Insurance Program (FEDVIP), the Federal Flexible Spending Account Program (FSAFEDS), and the Federal Long Term Care Insurance Program (FLTCIP). The anticipated requirement includes FEDVIP enrollment and eligibility services; premium and payroll-allotment administration across more than fifty payroll and annuity providers; a bilingual multi-channel contact center; education, communications, and Open Season support; the information systems, security authorization, privacy, accessibility, and continuity functions that underpin the services; reporting; fraud, waste, and abuse prevention; and transition-in and transition-out. The current contract, IDIQ 24322622D0006, was competitively awarded June 28, 2022; services for calendar year 2027 are being provided under a task order on that contract. OPM anticipates award of the follow-on in spring 2027 with full services beginning on or about December 31, 2027. OPM seeks (1) capability and business-size information from firms of all sizes, including small businesses in every socioeconomic category, to support its small business determination, and (2) industry comments on the anticipated requirement, the draft performance standards, the transition approach, and the contract structure — including anything OPM has not listed that a capable benefits administrator would expect to see specified. The attached notice describes the requirement and the information requested; Attachment 1 is the required response format. Questions about this notice are due by 3:00 p.m. ET, Wednesday, October 14, 2026, by email to [email protected] and [email protected]. Responses are due by 3:00 p.m. ET, Monday, October 26, 2026, by email to both addresses with the subject line "BENEFEDS SSN/RFI Response — [Company Name]". OPM may invite selected respondents to 30-minute virtual sessions during the week of November 2, 2026. All communication is through the two points of contact above; do not contact other OPM personnel.

Source: SAM.gov contract opportunities data (U.S. federal public data).

Incumbent

Current contract referenced in this notice

Recompete window

Incumbent: LONG TERM CARE PARTNERS LLC
Contract: 24322622D0006
Obligated to date: $17.7M
Started: Jun 28, 2022
Current period ends: Dec 31, 2026

Market context

Awards in the same category (Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds). This is not this requirement's award history.

Recent similar awards: Office of Personnel Management, NAICS 524292

Vendor and award	Value	Ends
HEALTHEQUITY, INC.24362526F0009 · THIS TASK ORDER IS ISSUED TO OFFSET (BUYDOWN) PART OF THE ADMINISTRATIVE FEE CHARGED TO AG	$22.0M	Dec 31, 2026
HEALTHEQUITY, INC.24362526F0005 · THIS TASK ORDER IS ISSUED FOR $1,000,000.00 FOR START UP SERVICES AS AGREED UPON PER THE F	$1.0M	Jan 30, 2026
HEALTHEQUITY, INC.24362525F0005 · THIS TASK ORDER IS ISSUED TO OFFSET (BUYDOWN) PART OF THE ADMINISTRATIVE FEE CHARGED TO AG	$14.9M	Dec 31, 2025
HEALTHEQUITY, INC.24361822F0026 · FSAFEDS PARTICIPANT FEES FOR OPM EMPLOYEES CY2022	$78,957	Dec 31, 2025
HEALTHEQUITY, INC.24362524F0026 · FEDERAL FLEXIBLE SPENDING ACCOUNT (FSAFEDS) ADMINISTRATION SERVICES FOR THE CALENDAR YEAR	$7.7M	Dec 31, 2024

Top vendors in this category: Office of Personnel Management, NAICS 524292, since Oct 1, 2024

7 contract awards in this NAICS over the period.

1. HEALTHEQUITY, INC.$37.9M

Source: USAspending.gov federal award data (U.S. federal public data). A contract is called the incumbent only when the notice or its documents cite it by number.

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4 available filesDocuments checked Oct 8, 2026

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