Cloud based Information Technology Service Management Software

The buyer needs cloud-based information technology service management software to manage its IT assets and track service desk calls, emails, and requests. The requested scope includes handling incident, asset, and service request management, alongside a reporting console, knowledge article management, requestor ratings, and a connection to System Center Configuration Manager to import computer system information. Only onshore United States organizations are eligible to bid, and the selected vendor must perform all work offsite at its own office premises. Proposals must remain firm offers for 180 days following the bid opening date identified in OregonBuys.