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Confidential and Anonymous Reporting System

OntarioOntario, CanadaDue Monday, November 9, 2026
Client
Ontario
RFP Number
SW-120823
Posted
10/16/2026
Category
Software, System and Application
Budget
Looking for Proposals
NAICS
—
Set-aside
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Contact
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Description

AI Generated

The Toronto Transit Commission (TTC) requires a vendor to implement a Confidential and Anonymous Reporting System (CARS). The scope includes providing secure, confidential, and anonymous reporting channels with protected two-way communication, case management capabilities, risk identification tools, and role-based access controls. Deliverables encompass functional, non-functional, security, integration, and data migration requirements, along with professional services, operational warranty, ongoing support and maintenance, and transition-out services. The system must feature a fully responsive mobile web interface supporting iOS 14+ and Android 10+ and meet WCAG 2.1 AA accessibility standards. Only onshore Canadian organizations are eligible to bid, and performance of the work will be offsite. Bidders can submit responses digitally via email or online, and proposals must include pricing. The provided text does not state the submission deadline, question deadlines, evaluation criteria, or the contract term.

Key solicitation details

AI-extracted from 2-1.0 Appendix A - Schedule 1.02 - Scope of Deliverables.pdf, 5-5.0 Appendix D - Mandatory Technical Requirements Submission Form.pdf, 9-8.0 Appendix F – Demonstration Scenarios and Process Instructions.pdf. Confirm against the original documents before bidding.

The Toronto Transit Commission is issuing a Request for Proposal for a Confidential and Anonymous Reporting System to allow employees and stakeholders to report suspected unethical conduct securely and anonymously. The solution requires a vendor-hosted web and mobile system featuring intake, case management, risk monitoring, and data migration. Eligibility is limited to Canadian organizations operating onshore.

Issued by
Toronto Transit Commission
How to submit
Electronic via Euna (Bonfire) Portal or Email/Online
Submission details
Submit responses and demonstration scenario recordings in MP4 format on Euna (Bonfire) Portal, broken into 7 separate segments totaling at most 60 minutes.
Place of performance
Offsite / Greater Toronto Area, Ontario, Canada

How proposals are evaluated

DEMOSC-002: Solution Walk-through2 Points
DEMOSC-003: System Configuration and Access Control2 Points
DEMOSC-004: User Interface and Privacy Compliance2 Points
DEMOSC-005: System Administration2 Points
DEMOSC-006: Search, Filter and Retrieve Capabilities2 Points
DEMOSC-007: Trend Detection, Pattern recognition, Alerts and Risk Monitoring2 Points

Scope of work

  • Deliver a vendor-hosted Confidential and Anonymous Reporting System solution
  • Provide secure, confidential reporting channels supporting web and mobile interactions
  • Provide comprehensive case management, triage, case routing, and resolution tracking
  • Perform legacy CARS data migration or archiving
  • Provide operational warranty support for 12 weeks following final acceptance
  • Provide ongoing application support, software maintenance, and help desk services
  • Submit recorded video demonstrations covering 7 defined evaluation scenarios

Minimum qualifications

  • Onshore (Canada Organization Only)
  • Compliance with SOC 2 Type II, ISO 27001, GC Security Control Profile Protected B, FedRAMP Moderate, or CSA STAR Level 2 certification
  • Supplier Project Manager with 5 or more years project management experience in systems implementation
  • Supplier Project Manager with 2 years experience implementing CARS projects of similar scope
  • Technical Lead with 5 or more years system implementation experience and 2 years CARS implementation experience

Documents to include with the bid

  • Appendix D - Mandatory Technical Requirements Submission Form
  • SOC 2 Type II, ISO 27001, GC Protected B PBMM, FedRAMP, or CSA STAR Level 2 certification or attestation
  • Seven separate demonstration scenario recordings in MP4 format

Verify important details

Document check

Confirm submission instructions and amendments with the issuing agency before responding.

11 available filesDocuments checked

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