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Emergency Call Center Annual Cleaning Service

Raleigh, North CarolinaNorth Carolina, USADue Friday, November 13, 2026
Client
Raleigh, North Carolina
RFP Number
CLEANING-14194
Posted
10/17/2026
Category
Cleaning, Janitorial and Custodial Services and Supplies
Budget
Looking for Proposals
NAICS
—
Set-aside
—
Contact
—

Description

AI Generated

The City of Raleigh Emergency Communications Department seeks a vendor to provide annual cleaning and sanitization services for 911 Center Console Workstations. Scope includes vacuuming with HEPA-certified solutions, cleaning reachable workstation surfaces, and inspecting, repairing, and reporting on console components such as desk alignment, fans, edge molding, and duct arms. Eligible offerors are onshore USA organizations that can perform the work onsite in Raleigh, NC. Vendors must email written questions to Daniel Ponder by October 30, 2026. Proposals are due by November 13, 2026, no later than 5:00 PM EST, and late submissions will not be accepted. Bidders must submit one signed original, one electronic version, and three hard copies by mail or delivery to 2310 Westinghouse Blvd. Offerors must complete the Proposal Cost Form for budget details and comply with federal OSHA standards, E-Verify requirements, and the Iran Divestment Act.

Key solicitation details

AI-extracted from CleaningRFP2027.pdf. Confirm against the original documents before bidding.

The City of Raleigh is soliciting proposals from qualified firms to provide annual cleaning of the 911 Center Console Workstations for the Emergency Communications Department. Services include cleaning, sanitizing, vacuuming using HEPA certified Eco-friendly solutions, and inspecting console components. Proposers must respond to the entire Request for Proposals to be considered for award.

Issued by
City of Raleigh
RFP Date
October 16, 2026
Deadline for Written Questions
October 30, 2026 5:00 PM
City Response to Questions (anticipated)
11/6/2026
Proposal Due Date and Time
11/13/2026 at 5:00 PM
Evaluation Meeting (anticipated)
Week 5-6 from RFP date
Selection Announced (tentative)
12/01/2026
How to submit
Mail or delivery service
Submission details
Submit one signed original, three copies, and one electronic version in a sealed envelope marked with company name, RFP number, and title.
Contract term
Initial term with renewal options for a maximum contract term not to exceed five (5) years.
Place of performance
2310 Westinghouse Blvd, Raleigh, NC 27604
Insurance and bonding
Commercial General Liability $1,000,000 per occurrence / $2,000,000 aggregate; Automobile Liability $1,000,000 CSL; Worker's Compensation statutory limits and $500,000 Employers Liability.
Funding
2 CFR 200.318 (c)(1)

How proposals are evaluated

Corporate Background and Experience20
Team Firm Experience10
Proposed Cost15
Interview/Demonstration (if applicable)1-5 points

Scope of work

  • Vacuum, clean, and sanitize all reachable interior and exterior workstation surfaces using HEPA certified Eco-friendly cleaning solutions.
  • Inspect, repair, and report console abnormalities, alignment, level of desk, fans, control panels, doors, hinges, and lights.
  • Check console components for structural stability and note areas needing repair.
  • Clean surfaces, computers, monitors, and peripherals including mice, keyboards, attached counters, cavity shelves, phones, and printers.
  • Ensure wires and electrical connections are in good shape and alert staff of any noted issues.
  • Re-fasten console legs and tighten loose screws or bolts on consoles or chairs.
  • Provide a detailed inspection report following service.

Minimum qualifications

  • Performed services in 911/Public Safety Dispatch Centers, minimum of three to five years experience preferred.
  • Employees must have experience cleaning within a live 911 center.
  • Registered with the North Carolina Secretary of State to conduct business, if required.

Documents to include with the bid

  • Introduction Letter on official letterhead signed by authorized representative
  • Corporate Background and Experience narrative and contract list
  • Recent Financial Statements
  • Proposed Work Plan and schedule
  • Team Firm, Experience and Certifications including personnel resumes
  • Proposal Cost Form (Appendix I)
  • Proposer Questionnaire (Appendix II)
  • Reference Questionnaire Forms (Appendix III)

Verify important details

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