Municipal Digital Kiosk Program Service
- Client
- Brookline, Massachusetts
- RFP Number
- EQU-20271
- Posted
- 10/17/2026
- Category
- Computer Supplies, Accessories and other Equipments
- Budget
- Looking for Proposals
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe Town of Brookline, MA requires a vendor to provide a comprehensive, turnkey municipal digital kiosk program service. The selected provider must handle the design, permitting, installation, operation, maintenance, advertising management, and eventual removal of interactive kiosks, while incorporating a robust software platform, ADA accessibility, custom branding, durable hardware, and paid advertising controls. Only USA-based organizations are eligible to submit proposals for this opportunity. Applicants must perform the work through a combination of offsite and onsite activities over a three-year contract term. Vendors can submit their responses digitally via email or online, though a specific submission deadline is omitted from the text. All questions regarding the opportunity must be submitted no later than October 26, 2026.
Key solicitation details
AI-extracted from KIOSK,P-27-04.pdf. Confirm against the original documents before bidding.
The Town of Brookline is seeking a qualified vendor to provide a comprehensive, turnkey municipal digital kiosk program. The project includes design, permitting, installation, operation, maintenance, advertising management, and removal of interactive kiosks. Competitive proposals are invited from qualified proposers.
- Issued by
- Town of Brookline
- Questions due
- Monday, October 26, 2026; 12:00 PM
- Proposals due
- Monday November 2, 2026; 2:00PM
- Proposal Evaluation
- November 5-6, 2026
- Proposal Evaluation Interviews
- November 9-11, 2026
- Anticipated award
- November 20, 2026
- How to submit
- Sealed hard copy and electronic copy on a flash drive
- Submission details
- Submit 6 copies (1 original, 5 copies) plus flash drive to Town Hall, Purchasing Division, 333 Washington St., 2nd Floor, Room 212, Brookline, MA 02445. Separate Envelope A (Price Proposal) and Envelope B (Technical Proposal).
- Contract term
- Initial three-year contract, with possible two (2) one (1) year contract extensions (5 years total)
- Place of performance
- Brookline, MA
- Insurance and bonding
- Comprehensive general liability including Premises and Operations, Owned, Non-owned and Hired Motor Vehicles; excess liability umbrella policy; Town named as additional insured; A.M. Best carrier rating of A or better; 30 days notice of cancellation.
- Funding
- M.G.L. c. 30B, Town of Brookline By-Laws Article 4.4 Fair Employment Practices and Article 4.8 Living Wage By-Law
How proposals are evaluated
| Experience and qualifications of the Proposer | |
| Prior experience with similar municipal programs | |
| System quality, functionality, reliability, and user experience | |
| Compliance with privacy requirements | |
| Support for Town branding requirements | |
| Interview performance |
Scope of work
- Design, permitting, installation, operation, maintenance, advertising management, and eventual removal of interactive kiosks
- Provision of software platform, CMS, remote management, and updates
- ADA compliance and accessibility features
- Physical kiosk hardware with weather resistance, thermal management, and backup battery
- Paid advertising management and local business advertising opportunities
- Emergency override system functionality allowing 100% display control by the Town
- Data privacy and governance compliance
- Site restoration to pre-installation conditions upon contract termination or expiration
Minimum qualifications
- Demonstrated functionality, accessibility, durability, and security of kiosk hardware and software
- Relevant municipal experience and prior experience with similar municipal kiosk programs
Documents to include with the bid
- Envelope A - Price Proposal Form and revenue-sharing model attachments
- Envelope B - Technical Proposal
- Proposal Signature Form
- Certificate of Non-Collusion
- Tax Compliance Certificate
- Fair Employment Practices Certificate
- Living Wage By-Law Compliance Certificate
- Certificate of Vote
- Acknowledgement of receipt of addenda
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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