Managed IT Services
- Client
- Des Moines, WA.
- RFP Number
- ITES-11184
- Posted
- 10/17/2026
- Category
- IT Services (Computer Maintenance and Technical Services)
- Budget
- Looking for Proposals
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe government authority located in Des Moines, Washington needs a vendor to provide offsite managed IT services across the entire IPS network, which includes all five school buildings and hybrid network staff. Requested services encompass Tier 1/2 help-desk support, ticketing management, account provisioning and automated provisioning through systems like Skyward and Google Workspace, remote system administration, device deployment cycles, software license management, privacy-compliance audits, and end-user documentation and recorded training. Eligibility is limited to onshore USA organizations. All questions had to be submitted no later than October 16, 2026, and the buyer is looking for proposals to establish the budget.
Key solicitation details
AI-extracted from Managed IT Services.pdf. Confirm against the original documents before bidding.
The buyer is seeking managed IT services across the entire IPS network, covering five school buildings and hybrid network staff. Services include help-desk support, system administration, account provisioning, device repair, technology project execution, and end-user documentation. Eligibility is limited to USA organizations.
- Questions due
- October 16, 2026
- Place of performance
- Offsite
Scope of work
- Tier 1/2 help-desk support for staff and students across all sites and Home Office
- Ticketing management and communication of status to requesters
- Account provisioning, onboarding, offboarding, and provisioning automation
- Remote system administration for Google Workspace, Microsoft 365, Slack, Clever, and Azure
- Device deployment cycles, summer setup, back-to-school distribution, and end-of-year collection
- Software license management and inventory tracking
- End-user documentation, self-service knowledge base articles, and recorded training
- Privacy-compliance audits across instructional software
Minimum qualifications
- Onshore (USA Organization Only)
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
Personalized fit score
Sign up free to see how well this opportunity fits your company — based on your saved profile.
Sign up to see your fit score