Communication Monitoring and Transcription Platform

The Ohio Department of Youth Services (ODYS) requires a vendor to provide an offsite communication monitoring and transcription platform. The requested scope includes analyzing inmate phone calls and digital assets using AI, semantic analysis of English, Spanish, and Arabic, near real-time flagging of issues, link analysis, AI prompt-based querying, and link compatibility with Via Path Technologies and various operating systems and browsers. The platform must also ingest pre-existing data, provide near real-time reports and investigative notifications, and generate editable AI summaries. Eligibility is limited to onshore USA organizations. Contractors must undergo background checks, comply with Ohio ethics laws, and affirm that no services will be performed or data accessed outside of the United States without an official waiver. All questions regarding the opportunity must be submitted no later than November 13, 2026.