Text Messaging and Phone Outreach Platform

The New York City Economic Development Corporation (NYCEDC) and the Mayor’s Office of Mass Engagement require information from qualified respondents regarding a unified text messaging and phone outreach platform to support public awareness campaigns. The requested scope includes high-volume SMS/MMS processing, 10DLC, toll-free, and short code support, campaign management, phone banking dialers, link click tracking, A/B testing, AWS S3 integration, records retention, and strict security compliance such as SOC 2 Type II or ISO/IEC 27001 certifications. Eligible participants include global, onshore world-wide organizations, and all performance of work will be offsite. Interested respondents must submit their expressions of interest digitally via email or online as a single zipped file of searchable PDFs by 4:00 PM ET on November 6, 2026, following instructions on the opportunity webpage. Submissions must contain a company overview, capability narrative, security approach, limitations, and pricing models. NYCEDC is seeking proposals to evaluate budget options and noted that this request does not constitute a formal contract solicitation.