Inbound and Outbound After-Hours Answering Services

The City needs a USA-based vendor to provide offsite inbound and outbound after-hours answering services 365 days per year, including weekends, holidays, and during emergencies. The requested scope requires the vendor to assign, dispatch, report, and document approximately 1,200 urgent public safety calls per month across multiple city departments, while maintaining call archives for at least 60 days. Only onshore United States organizations are eligible to bid on this opportunity. Bidders must submit a proposal that includes their budget, though the provided text does not specify submission deadlines, question deadlines, evaluation criteria, or the contract term.