Unified Digital Experience Services

The City of San Antonio’s Information Technology Services Department seeks proposals for Request for Competitive Sealed Proposals RFCSP 26-098 to implement a long-term Unified Digital Experience (UDE). The required scope includes creating a single digital entry point for residents to access services across the City and SmartSA Partner agencies, covering project initiation, planning, design workshops, software development, data migration, testing, training, go-live deployment, and warranty support. Offsite performance is permitted, but eligibility is restricted to onshore USA organizations. Vendors must register in the SAePS portal to view the solicitation and submit proposals before the deadline on November 19, 2026, at 11:00 a.m. Central Time. An optional pre-submittal WebEx conference will occur on October 26, 2026, at 2:00 p.m. Central Time. Bidders must email written questions to Karla Holten by October 29, 2026, at 4:00 p.m. Central Time, and strict communication restrictions apply until City Council contract approval.