24x7 Toll-Free Crisis Help Line Service

The agency is seeking a vendor to provide a twenty-four-seven toll-free crisis help line service via phone and text to victims of domestic violence in the county. The project aims to solve the critical need for immediate crisis support, brief crisis case management services, and emergency shelter options for victims requiring greater support. The selected provider must serve eight hundred clients and deliver one thousand four hundred hours of crisis services over the contract term. The scope of work covers twenty-four-seven crisis support, crisis case management, and limited short-term crisis shelter for survivors of domestic violence and their children when necessary. The agency requires that at least seventy-five percent of served clients report ready access to support and referral to needed services within a thirty-day service period. The performance of this work will occur offsite, and the vendor must conduct all operations from their own office location. Eligibility is restricted to onshore organizations based in the United States of America. The contract period will run for one year. The agency is currently looking for proposals to establish the budget, and bidders must submit their pricing structures within their proposals.