Cloud-Hosted Voice Telecommunications Managed Solution

The agency is seeking a vendor to provide a new, certified enterprise cloud-hosted voice telecommunications managed solution to replace its existing Avaya system. This project aims to solve the agency's need for a modern, fully managed voice system by leveraging hybrid cloud-hosted technologies and Session Initiation Protocol integration. The agency requires a multiyear engagement to establish a new enterprise design and ensure continued support. The scope of work covers a voice system architecture designed for both a cloud-hosted configuration and a wide-area network architecture with IP routing and on-net dialing. The selected vendor must address voice telecommunication services platform needs, site survivability requirements, wide-area network transport topology, and cabling and wiring requirements. Additionally, the solution must include managed services, a soft-phone application with dialing capability for remote users and agents, call blocking, internal paging, and interactive voice response. Only organizations based onshore in the United States are eligible to bid on this opportunity. The selected vendor will perform all work offsite. The agency is looking for budget proposals from bidders to determine the cost of the five-year contract. Bidders must submit all questions regarding this opportunity no later than June 1, 2026.