Commercial Solutions Opening and Specific Calls

The agency is seeking commercial solutions and specific calls to modernize its information technology infrastructure. The project addresses the challenges of obsolete hardware and the burden of technical debt within legacy systems. The scope of work requires the refactoring and modernization of applications into a secure, sustainable Software as a Service portfolio. The agency requires the implementation of modernized Customer Relationship Management platforms, including Salesforce, ServiceNow, and OutSystems. The project utilizes DevSecOps through Continuous Integration and Continuous Delivery pipelines to ensure rapid and secure software delivery. Human-Centered Design and discovery methods will define requirements and create technical blueprints to de-risk development. The agency seeks enterprise integration and API development to connect disparate systems and eliminate data silos. Data migration and validation services must securely move information from legacy sources to cloud environments while maintaining data integrity. Eligibility is restricted to onshore organizations based in the United States. All performance of work will occur at offsite locations. Bidders must submit responses digitally via email or through an online portal. The agency is requesting budget proposals from interested parties to determine the cost of the requested solutions.