Information Technology Services

The City of East Jordan, Michigan, is seeking a vendor to provide comprehensive information technology services to support its government authority operations. The agency requires a partner to manage its service desk support, network infrastructure monitoring, network administration, and security and compliance. The selected provider must also administer Microsoft Servers, VMware, and SQL Services, while ensuring support is available twenty-four hours a day, seven days a week, three hundred and sixty-five days a year. The scope of work covers end-user and background application support, as well as backup and disaster recovery services for the agency's servers. The requested workstation services include imaging, support, patching, software packaging and deployment, antivirus management, and environmental troubleshooting. The provider must support Active Directory and Windows Servers, along with software from Microsoft, Adobe, Norton, and various printer manufacturers including Dymo, Ricoh, HP, Brother, Lexmark, and Epson. Only onshore organizations based in the United States are eligible to bid on this opportunity. The agency requires the performance of work to take place through a combination of onsite and offsite support. Bidders must submit their proposals digitally via email or through the designated online portal, and the agency is currently open to receiving budget proposals for these services.