Inmate Telephone System

The government authority located in Columbia, South Carolina is seeking an inmate telephone system to establish a secure, high-availability operational environment. The agency is trying to solve the problem of migrating from its current systems, services, and equipment while ensuring that all state-provided information remains secure at all times. The project covers the provisioning and deployment of all telephony devices, kiosks, educational tablets, servers, communication components, circuits, and related hardware and software. The scope of work requires project management and implementation services to ensure timely execution and the migration of existing information. The selected provider must deliver administrative, operational, and support services, along with necessary staffing, support facilities, training, tools, and documentation for system administration, backup, and recovery. The agency also requires interfaces to exchange information between the new system and internal applications, as well as customer service support for authorized system users, inmates, families, and friends. Bidders must meet the eligibility rule of being located onshore within the United States. Performance of the work must take place onsite in Columbia, South Carolina. The agency is looking for proposals to determine the budget, and the resulting contract period will run for one year. The agency will host a pre-bid conference on April 22, 2026. Bidders must submit all questions no later than May 08, 2026. The evaluation criteria will focus on the ability to fulfill the specified requirements, maintain service levels, and secure the operational environment.