E-Commerce Website Configure, Customize, Host, And Operate Service

The agency is seeking a vendor to configure, customize, host, and operate an e-commerce website suite. This system must interface directly with the agency NextGen system, which operates on the Microsoft Dynamics 365 platform. The agency needs to solve the challenge of delivering a customized user experience based on specific user types while displaying product information, inventory levels, store locations, current promotions, upcoming events, and other agency information. The scope of work requires the implementation of development, testing, and production environments, with the vendor performing the final implementation to the production environment. The website must enable users to place orders for pickup from participating outlets, view order history, and opt in for specialized advertising and promotions. Additionally, the system must allow marketing staff to interact with licensees, brokers, and vendors for product workflows and customer support, while also interacting with externally hosted eGift card and customer loyalty programs. The vendor must provide all standard user and administrator documentation for the base product in an editable format. Ongoing operational requirements include ensuring adequate compute, storage, and communications resources to maintain an acceptable end-user experience. The agency also requires support for testing and configuration testing during scheduled upgrades to the NextGen environment, as well as the implementation of features developed as system enhancements. Eligibility is strictly limited to onshore organizations based in the United States. The performance of all contracted work will take place offsite. The agency has not disclosed a set budget and is looking for proposals to determine the cost. The agency will host a vendor conference on May 19, 2026. Bidders must submit all questions regarding this opportunity no later than June 5, 2026. Evaluation criteria are not detailed in the source, but proposals must address all stated technical and operational requirements.