Library Materials Supplies

The City of Ontario, California is seeking a vendor to furnish, deliver, catalog, and process print and audiovisual library materials. The agency requires a partner to manage the ordering and returns process, as well as the cataloging, processing, and preparation of these materials. To facilitate seamless operations, the selected provider must offer an online communications system that is fully compatible with the Polaris library system and connects the library directly to the vendor's main frame. The scope of work covers shipping logistics, invoicing, and customer service support. The agency requires the vendor to describe the specific methods used for packing and shipping the materials, and to issue exactly one invoice per order. Additionally, the vendor must provide dedicated customer service to support the agency and enhance communication with the vendor's staff. Eligible bidders must be onshore organizations based in the United States. The physical performance of the contract work will take place onsite in Ontario, California. The agency is currently looking for proposals to establish the budget and will accept bid responses submitted digitally via email or through their online portal.